These Terms were last updated on 29 September 2023.

These terms and conditions (the ‘Terms’) are the terms on which the Services as more particularly described in clause 3 below are made available to you (‘You’/ ‘Your’).

By accessing and using the Services You agree to be bound by these Terms. If you do not accept these Terms, do not use or access our service.

We may change these terms from time to time, so you should review them each time you use our Service. You may print or save a copy of these Terms for Your reference but the most up to date version of these Terms will always be made available here whilst this service is operational. However, we will not file a copy of these Terms as they specifically reflect Our agreement with You.

Responsible Use – We encourage responsible use of our services. All readings are provided for entertainment purposes and are not and should not be considered advice or used in substitution of professional help.

You must use Our Services only to the extent and for the purpose that you are comfortable and is reasonable based on your circumstances. If You are concerned about Your use, or if you are a family member or friend who is concerned about your loved one’s use, please contact the team to discuss (subject to data protection regulations). There are a number of measures which can be taken to ensure Your/their use is restricted or stopped. These can be arranged quickly and on a temporary or permanent basis. The team is available weekdays from 7am to 11pm. You can also contact your charge card provider or phone operator to request they restrict your access to Our Services.

  1. DISCLAIMER

ALL PSYCHIC READINGS AND CONSULTATIONS ARE PROVIDED AS ENTERTAINMENT SERVICES ONLY and do not in any way constitute personal, legal, financial, medical or any sort of professional advice. By engaging in a psychic reading service, you understand that we do not provide recommendations, advice or give any directions for you to follow. A psychic reader (‘Reader’), for example, may from time to time offer a personal opinion but this does not constitute advice. A Reader will not diagnose illnesses or conditions (including questions pertaining to pregnancy and death). THE CONTENT OF PSYCHIC READINGS ARE MERELY FOR ENTERTAINMENT PURPOSES AND SHOULD NOT BE RELIED UPON.

Readers are not Our employees and the provision of any of the Services by a Reader shall be directly between You and the Reader. You and the Reader are solely responsible for the conversations which occur while a Reader is providing any Services.

We do not refer, endorse, recommend, verify, evaluate or guarantee any Services provided by Readers, and nothing shall be considered as a referral, endorsement, recommendation or guarantee of any Reader. We do not warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content or anything said or written by any Reader or any advice provided. We will not be liable for any damages sustained due to reliance by you on such information provided by any Reader.

 

  1. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales (or, where this is not permitted by applicable law, the country of Your domicile). Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless this is not permitted by applicable law, in which case the courts in the country of Your domicile shall have exclusive jurisdiction.

 

  1. OUR LEGAL OBLIGATIONS AND LIMITS ON LIABILITY

3.1 The information contained and provided via the Services are for information and entertainment purposes only and do not constitute advice. You should check any information provided via the Services and use your own judgment before doing or not doing anything on the basis of what you see, read or hear. Any decisions or action taken by You on the basis of information provided are at Your sole discretion and risk and You should obtain individual professional advice where necessary.

3.2 We will provide the Services with reasonable care and skill and use all reasonable endeavours to correct any errors and admissions as soon as practicable once they have been brought to our attention, however to the extent permitted by Applicable Law, WE DO NOT MAKE ANY REPRESENTATION OR GIVE ANY WARRANTY (WHETHER EXPRESS OR IMPLIED) IN RESPECT OF SERVICES OR THEIR CONTENT, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY, QUALITY OR CONTENT OF ANY INFORMATION OR SERVICE PROVIDED, INCLUDING, WITHOUT LIMITATION, ANY ADVICE GIVEN (ON A PERSONAL OR GENERAL BASIS) AND STATEMENTS MADE BY ADVERTISERS ON OR VIA THIS SERVICE.

3.3 TO THE EXTENT PERMITTED BY APPLICABLE LAW WE ARE NOT LIABLE FOR:

  1. (a) any action you may take as a result of relying on any information provided or by any Reader or for any loss or damage suffered by you as a result of you taking this action;
  2. (b) any dealings you have with third parties (e.g., other users, Readers, or promoters);
  3. (c) any liability for losses which are not a foreseeable or a likely consequence of (i) your use of our service, or (ii) a breach of these Terms.

3.4 IN ALL OTHER CIRCUMSTANCES, OUR LIABILITY IN CONNECTION WITH THIS AGREEMENT OR FOR THE SERVICES, WHETHER IN CONTRACT OR TORT FOR ANY CAUSE OF ACTION, EVEN AN ACTION ARISING FROM OUR OWN NEGLIGENCE OR THE NEGLIGENCE OF THE READER, OUR FRAUD, OR FRAUDULENT MISREPRESENTATION SHALL BE LIMITED IN AGGREGATE TO THE NET PAYMENT TO US FROM YOU IN RELATION TO THE RELEVANT SERVICE SESSION. IN NO EVENT WILL WE OR ANY READER BE LIABLE FOR: ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE SERVICE. WHERE THIS LIMITATION IS UNENFORCEABLE, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMISSIBLE UNDER LAW.

3.5 YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS US AND THE READER, AND ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, OWNERS, AGENTS, EMPLOYEES, INFORMATION PROVIDERS, AFFILIATES, LICENSORS AND LICENSEES (COLLECTIVELY, “INDEMNIFIED PARTIES”) FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES AND COSTS, INCURRED BY THE INDEMNIFIED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF: (I) ANY BREACH BY YOU OF THE AGREEMENT OR ANY REPRESENTATIONS, WARRANTIES AND/OR COVENANTS CONTAINED HEREIN; OR (II) YOUR USE OF THE SERVICE.

3.8 Access to the Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond Our control.

3.9 We will co-operate with any regulators (including, without limitation, the Phone-paid Services Authority (the UK’s premium rate services regulator)), law enforcement authorities or court order requesting or directing Us to disclose the identity of or locate any one breaching or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders. There may be other circumstances in which We may be required by law or may exercise our discretion to disclose information about You or Your use of this Service to such persons.

 

  1. INFORMATION ABOUT US/ GENERAL INFORMATION

4.1 We are Eavova Limited a company registered in England and Wales under registration number 12132439 and our address is 128 City Road, London, EC1V 2NX, UK. (‘We’/ ‘Us’/’Our’). Our VAT number is 353917971.

4.2 If You have any questions, complaints or comments on this Service then You may contact Us by written to us at: Eavova Limited, 128 City Road, London, EC1V 2NX, United Kingdom.  or email us at cs@itsmypsychic.com.

 

  1. SERVICE

We provide various entertainment services (‘Services’) for you to choose to receive including the following:

5.1 Interactive Voice (IVR) Services and Live Instant Messenger (IM): We facilitate a range of live person-to-person IVR and IM services that enable you to chat to a Reader (and by separate services to listen to pre-recorded content such as horoscopes). The services are sold as live interactive entertainment services and do not include the provision of a record of the services (whether it is voice or a transcript).

5.2 If You are a credit card customer you are allowed a specified number of minutes to make up your mind regarding your choice of Reader. If, for whatever reason you are not satisfied, you are allowed to change Reader at any time up to the specified number of minutes. Please note this offer is subject to ‘fair use’ policy and if you are deemed to be abusing this offer, we will be entitled to suspend you from further use of the Services. In this instance you will be refunded the balance on your account less a £10 administrative charge.

5.3 Our Refund Policy – we believe that we offer the best value readings. We want all of our customers to be satisfied. However, we recognise that, occasionally, things don’t quite go according to expectations. To give you confidence in using our Readers, we are pleased to offer a refund policy as follows:

  1. (i) Refund or equivalent credit to your credit card, in the event you are dissatisfied with your reading;
  2. (ii) The value of the refund will be equal to the amount paid (or where it is appropriate in certain circumstances it will be part of the amount paid) in respect of the reading for which you are dissatisfied (note promotional credits or discounts will be only refunded via your credit or debit card);
  3. (iii) In order to apply for a credit, please contact our customer services help desk at cs@itsmypsychic.com within 48 hours of the reading;
  4. (iv) You must provide valid details of why you were dissatisfied with your reading;
  5. (v) A refund will only be paid once for each Reader;
  6. (vi) This policy is subject to fair usage and We reserve the right to decline a refund or make a partial refund if we believe the request is not fair, genuine or valid.
  7. (vii) As part of our monitoring of refunds we reserve the right to listen to calls.

5.4 A Reader is not authorised to disclose or receive any personal or contact information. If a Reader offers or discloses this, please notify us immediately by writing to us at: Eavova Customer Services, 128 City Road, London, EC1V 2NX, UK. or email us at cs@itsmypsychic.com

 

  1. USERS

6.1. In order to use the ItsMyPsychic Services you must be 18 years of age or older.

6.2. You must not access Our Services or accept the Terms if you are a person who is legally prohibited from receiving or using the Service or any Products under the laws of the country in which you are resident or from which you access or use the ItsMyPsychic Services.

6.3. If you use any of ItsMyPsychic Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, smartphone, tablet or other devices, and you agree to accept responsibility for all activities that occur under your account or password.

6.4. Account registration may require you to submit to ItsMyPsychic certain personal information, such as your name, date of birth, and current residential address, your photo, mobile phone number. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account credentials at all times.

6.5 You must not:

(i) impersonate or try to impersonate another person;

(ii) disclose Your password to anyone else;

(iii) allow anyone else use Your account;

(iv) use anyone else’s account.

 

  1. TERMINATION

 

7.1 You must be 18 years of age or over to register on this Site or use any of the Services. If We discover or suspect that You are not 18 years or older, We may bar or terminate Your access to the Service without notice.

7.2 We may suspend, terminate or prevent your registration at our sole discretion. This may be because, for example, we consider that You have breached or will breach these Terms or someone has reported abuse. However, we are not obliged to do these things, we decide.

7.3 Where We suspend, terminate or prevent Your registration, You must not attempt to re-register or submit content (e.g. using someone else’s registration), without Our permission. The period of any suspension depends on all the circumstances.

 

  1. GENERAL

8.1 This Agreement sets forth the entire understanding and agreement between us and you with respect to the subject matter hereof. Please note that prices as advertised in the press and generally may be subject to change and therefore it is important that You review these Terms before using the Service to ensure that You are aware of the latest charges that will apply. You will be deemed to have accepted any such changes when You choose to use the Service.

8.2 These Terms are only available in the English language.

 

  1. CONTACTING US

Please submit any questions you have about these Terms or any problems concerning our service you can write to us at: Eavova Customer Services, 128 City Road, London, EC1V 2NX, United Kingdom. or email us at cs@itsmypsychic.com. Or call us at: 0208 435 6534